To create a web form you must go to Inbound Manager
2. Click on New listener
3. Click on Web Form, put a name to your web form, that refers to your campaign/conversation, and press "Create."
4. Click on Edit Web form
5. Select the fields you want to add and drag it to the edit area in the left
Click on the field to edit it.
7. When you are done editing the fields, click on the form properties tab, and edit the form title and the text the user gets after submitting.
8. Finally, click on save form.